THE ROLE
At Ace Hardware Big Sky the most important thing we do every day is help people. Not process transactions. Not move inventory. Help people. We're looking for a Customer Service Associate who genuinely enjoys working with the public, takes pride in knowing their products, and understands that in a community like Big Sky — where contractors, property managers, homeowners, and outdoor enthusiasts all depend on us — being truly helpful is what separates a good hardware store from a great one.
This role is as varied as Big Sky itself. One hour you're helping a local contractor track down a specific fastener for a luxury resort project. The next you're helping a first-time homeowner figure out which paint finish works best for a mountain cabin. The next you're helping a seasonal worker grab supplies for their new apartment. No two customers are the same — and that's exactly what makes this job worth showing up for every single day.
WHAT YOU'LL DO
- Greet every customer with genuine warmth and a willingness to help — no exceptions
- Guide customers through the store to find exactly what they need — confidently and accurately
- Develop working knowledge of our product categories — tools, hardware, plumbing, electrical, paint, outdoor gear, and more
- Stock shelves, organize merchandise, and maintain a clean and well-presented store environment
- Receive and process incoming inventory accurately and efficiently
- Assist with special orders, product locating, and customer inquiries
- Support teammates across departments during busy periods
- Operate the point of sale terminal accurately when needed
- Represent Ace Hardware Big Sky's commitment to award-winning customer service on every shift
WHAT WE'RE LOOKING FOR
- Genuine enthusiasm for helping people — this is the single most important qualification
- Strong communication skills and a naturally approachable personality
- Physical stamina — this role involves standing, walking, lifting, and stocking throughout every shift
- Reliability and consistency — Big Sky depends on us and we depend on you
- Willingness to learn — product knowledge comes with time and we invest in training the right people
- Previous retail or customer service experience preferred but not required
- Availability for weekday and weekend shifts including early mornings — we open at 7am Monday through Friday
THE ACE HARDWARE BIG SKY DIFFERENCE
This isn't a big box retail job where you're a number in a system. Ace Hardware Big Sky has been independently owned and community-rooted since 1993 — and the team reflects that. You'll know your customers by name. They'll know yours. The work is real, the community is genuine, and when your shift ends the mountain is right outside the door.
Big Sky Resort skiing. Gallatin River fly fishing. Yellowstone National Park 45 minutes south. Grand Teton two hours away. Working at Ace Hardware Big Sky means all of that is simply your neighborhood.
Come as you are. Find your season.
Apply at BigSkyJobBoard.com — no signup required.
